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Book Reviews
Book Review
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TLF Gems Top Reads
Each month in our newsletter TLF Gems we recommend a "Top Read", a classic book which is relevant to customer experience...
Book Review
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A CX Research Reading List
We're often asked for recommendations on books about research and insight. Here are 12 that we think are great (and yes,...
Book Review
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Black Box Thinking
Who are Black Box Thinkers? Whether they’re developing a new product, honing a core skill or just trying to get a critic...
Book Review
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Designing With Data
Review in a nutshell. Excellent primer on the key principles of accurate and effective data presentation. Useful summary...
Book Review
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Risk: The Science and Politics of Fear
There’s no suggestion that the fears aren’t genuine, but ‘Risk: The Science and Politics of Fear’ suggests that our abil...
Book Review
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This is Service Design Thinking / This is Service Design Doing
Despite being over 10 years old, it remains a useful reference for anyone with an interest in service design and, in par...
Book Review
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Factfulness
Rosling's message is positive - the world is, for the most part, better than we think it is in terms of healthcare, pove...
Book Review
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The Customer Catalyst
The Customer Catalyst promises a strategic view of how to run a business with a customer-centric mindset. Does it delive...
Book Review
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Will It Make The Boat Go Faster?
Will It Make The Boat Go Faster? Is a little different in that it makes an explicit attempt to line up Ben's autobiograp...
Book Review
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Artificial Unintelligence
It’s almost impossible to reconcile the state of AI as depicted in the media and the reality of AI that you encounter in...
Book Review
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Economics in the Age of Covid-19
When I saw, at the end of April, that MIT Press had published a book on the economics of COVID-19 I was both impressed a...
Book Review
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Ruined By Design
“Ruined by Design” is a passionate call to arms for designers to take responsibility for the ethics of their work and it...
Book Review
A World Without Email
Cal Newport has gained quite a following as a guru in the world of personal productivity with his previous books So Good...
Book Review
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Bubble or Revolution
“Bubble or Revolution” is a great review of the world of blockchain and cryptocurrencies. Should you be building a priva...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!