Our range of services are here to help you understand and improve your customer's experience.

Events

We offer training courses & events on subjects around customer experience. Useful tools to give you the knowledge and skills you need.

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Webinars

See our upcoming live webinars, which will help you find new ways to connect with your customers and get the most out of research.

Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects.

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5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience

Our range of webinars and training courses give you an introduction to key customer experience and research subjects.

Training & Events

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Research to Inform CX Strategy

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Designed to inform and stimulate debate and sometimes to provoke, our hub is home to the Customer Insight Magazine and an interesting mix of webinars, reports, news and podcasts.

Research Team

We believe in building lasting partnerships with our clients and that depends on the quality of our people.

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work

Every project is unique, and by working together we can make sure that your research delivers against your business needs.

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We’re proud to have worked with an amazing list of organisations in pretty much every sector.

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Home customer research plan act customer immersion

Customer Immersion

A chance for your people to meet customers in controlled setting. Asking questions and talking to your customers direct can often lead to surprising levels of insight. You're guaranteed to come away with a new perspective on the customer experience.

You need this if:

You want to bring senior decision makers face to face with customers. It’s a great way to make a direct connection between the strategy and processes of the organisation and the impact that it has on customers.

What we do:

Recruit customers (usually from a research project)

Position insight and survey results to attendees

Facilitate and manage the day

A day they'll remember.

what you get:

: Direct customer engagement
So that you can understand how the experiences you create affect customers.
: A memorable day
A great way to create a memorable launch for a customer experience improvement programme.

Get in touch

Get in touch to find out more about Customer Immersion and setting a day to remember.

You may Also be Interested In...

Webinar

Customer Empathy: Power of a Mirror Survey

Do your colleagues see things the same way as customers? Improving their customer empathy can help them understand the how and why of customer feelings and as a result they will be better prepared to solve their problems and meet their needs. A mirror survey can help you identify...

Customer Insight Magazine

Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!

Podcast

How Satisfaction Pays

The foundation of a loyalty strategy is that customer satisfaction pays, in the long term, but can we prove it? In this episode Greg and Stephen discuss a recent article that shows another mechanism by which satisfaction benefits the bottom line: it reduces the cost of capital fo...

Magazine