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How To Calculate a Customer Satisfaction Index CSI

In this guide we’re going to look at what a Customer Satisfaction Index is, explain in detail how to calculate your own,...

The Index of Consumer Sentiment Quarter 3 2023

Download the latest report now. In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth....

Tips and Ideas for Writing a Customer Research Brief

Based on the many questions we have been asked over the years, this useful reference template is designed for anyone tha...

How To Use Derived Importance

Impact, or derived importance, tells you which items on your questionnaire are most strongly linked to overall satisfact...

Finding the right statistical tool for you

How To Make Jitter Plots In Excel

A Jitter Plot is a type of data visualization used to dsiplay the distribution of a set of numerical data points. It is ...

The Index of Consumer Sentiment Quarter 1 2023

Download the latest report now. Download the latest report now. In Q1 2023, consumer sentiment has bounced back surprisi...

Ask Us Anything About Customer Experience & Insight - Q&A Summary

On Wednesday 29th March 2023 we hosted a live Q&A session on Zoom all about Customer Experience and Insight. We welcome...

Housing: Ask Us Anything About TSM - Q&A Summary

On Wednesday 1st March 2023 we hosted a live Q&A session on Zoom all about Tenant Satisfaction Measures (TSM). We welc...

Housing: Are You Ready For TSM? 10-Point Guide

Whether you have carried out a pilot or not, this document is designed as a crib sheet for running your TSM survey, This...

The Index of Consumer Sentiment Quarter 4 2022

Download the latest report now. Download the latest report now. In Q4 2022, consumer sentiment has reached its lowest le...

The Index of Consumer Sentiment Quarter 3 2022

Download the latest report now. In Q3 2022, consumer sentiment has stabilised at a very low level. It’s still much lower...

The Index of Consumer Sentiment Quarter 2 2022

Download the latest report now. Having never returned to pre-pandemic levels, a series of shocks through early 2022 has ...

The New B2B Customer Experience - 5 Facts and 5 Questions

It’s been a tumultuous couple of years, you don’t need us to tell you that. That means your customer research and insigh...

The Index of Consumer Sentiment Quarter 1 2022

With over three years’ worth of data about consumer sentiment in the UK, the Index of Consumer Sentiment is proving its ...

Housing: Making Your Tenants Feel Safe During The Repairs Experience

How has Covid affected the repairs experience of your tenants? And how do you reduce anxiety for tenants caused by the e...

Your Customers' Spending Habits Are Changing

Your customers are changing. This isn’t surprising since only people alive in World War II have lived through more diffi...

TLF Research Product Brochure

Download a PDF copy of our Product Brochure for an overview of our services to help you understandand improve the custom...

What does COVID-19 mean for your research?

Over the course of the last 12 months, we’ve seen some radical changes to customer experience and customer insight. Many...

Employee engagement: Keeping staff engaged at home

If you’re like us, you and your colleagues have been through a lot recently and we think employee engagement has never b...