Customer Journey Mapping is the perfect way to bring your customers to life and offer your employees real insight into your customers’ thoughts, feelings and interactions with your business.

This template helps you think about customer goals and map out a range of stages within the customer journey. From the customers’ action and interactions, through to their emotions, pain points and needs, the template gives you a comprehensive view of what your research should be telling you to effectively map your customer journeys.

Download a PDF copy of the template here.