A Doom Loop refers to the frustrating cycle of interactions (that can sometimes feel endless) when attempting to resolve an issue. This is becoming increasingly common in the customer experience, as businesses rely on automated systems, such as IVRs and AI powered chatbots, to manage their customer enquiries.

With this template you will identify ‘your biggest problem’ and work through the causes and consequences to help you avoid the dreaded Doom Loop in your customer experience.

You can download a PDF copy of the template here.