The Index of Consumer Sentiment Quarter 3 2023
In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most of 2022, but still suggests a downward overall trend in the optimism of UK consumers.
The Index of Consumer Sentiment has proven its value as an indicator of how customers are feeling, and therefore how they’re likely to behave. Consumer sentiment respond quickly to changes in the macroeconomic climate, and we’ve also seen links between customer confidence and spending. This is an important measure for any business or organisation who needs to understand the mood of the UK consumer.
Download the latest report to explore the findings in more detail.
Downward Trend
After a bleak 2022, the first half of 2023 saw an upswing in consumer sentiment (although it never reached pre-pandemic levels). In Quarter 3 consumer confidence began to wane, falling back 5 points to 64.5.
We’ll share what we know about what’s driving the change in the report, but it’s hard not to conclude that the overall trend is downward.
The key findings
The Index for Consumer Sentiment has fallen 5 points to 64.5, back to its Q1 level
The Q2 spike in optimism about the future of the economy has bounced back
The Index of Consumer Sentiment correlates strongly with inflation and other macroeconomic measures
US consumer sentiment has overtaken the UK and EU consumer sentiment remains higher
21% of consumers say that their main worry is not being able to afford the basics
Women are, again, scoring lower than men and consumers over 45 are much more pessimistic than younger people
TLF Research founder, Nigel Hill, had the following to say in his foreword:
Some groups have much stronger Sentiment than others and this is reflected in their real-life spending behaviour.
Download the full report now and let us know if you have any questions.
You may also be interested in
Customer Insight Magazine
Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!
Training & Events
We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight su...
News & Opinion
UKCSI July 2023
The UKCSI is an independent, national benchmark of customer satisfaction published each January and July across 13 sectors of the UK, conducted by The Institute of Customer Service. The latest UKCSI report was released at the end of July 2023. Here are some of the highlights.
Downloads
How To Guides
Our 'How To...' guides cover a range of customer research subjects and aim to give you a practical guide to using tools and techniques that will help you understand your customers. Search the guides below to download a PDF copy. We'll be creating new guides on a regular basis, s...
Is it time to review your customer research?
We can help you design a programme that reflects your customers' needs and give you the insight your company needs to deliver a world class customer experience.