News & Opinion

5 Things We've Learnt From Year One of TSM

As we approach the 30th June deadline for social housing providers to submit results to the Regulator, we’ve reflected o...

Understanding B2B Customer Roles & Needs

Our view of business is based on three beliefs: 1. Long-term profitability depends on customer loyalty 2. Customer loyal...

5 Tips To Maximise B2B Customer Insight

Edale Skyline Walking Challenge in Support of The Kirkwood Hospice

It's just under a month until a team from TLF Research is attempting the Edale Skyline Challenge on 11th May 2024. This ...

What we've done since our last client survey

In preparation for our 2024 client survey, we've created a short animation and infographic looking at the changes we've ...

5 Things We Learned from the SDI Conference - Spark 2023

At the end of October we went down to Birmingham to the Service Desk Institute's annual conference - Spark 23. It's a c...

Understanding Net Promoter Score (NPS) - Top 5 Questions Answered

Net Promoter Score (NPS) is a popular and often useful measure, but using it in can often raise practical challenges. H...

We're Speaking at the SDI Conference on 30-31 October

We're excited to be exhibiting and speaking at the Service Desk Institute's (SDI) annual conference on 30th and 31st Oct...

Sustainability – Today’s Hot Topic and Tomorrow’s Problem

We asked 500 of our younger panellists, specifically those aged 18 to 24, what topics are most important to them and/or ...

Installation of Automated External Defibrillator in Taylor Hill

We are delighted to annouce the installation of an automated external defribrillator (AED) at our offices in Taylor Hill...

UKCSI July 2023

The UKCSI is an independent, national benchmark of customer satisfaction published each January and July across 13 secto...

What happens to your customer insight?

When I share customer survey results I reckon I get one of three reactions: Some people look for reasons not to do ...

UK Consumer Sentiment Continues Recovery

UK consumer sentiment continues to bounce back from a record low at the end of 2022. How are your customers feeling & be...

UK Consumer Sentiment Bounces Back

UK consumer sentiment bounces back strongly in Q1 2023, although it is still low. How are your customers feeling & behav...

TLF Research Client Satisfaction Results 2022

Join us as Greg Roche, Client Director at TLF Research, talks through the results from our 2022 Client Satisfaction Surv...

Design and Storytelling Tools

Our design and storytelling tools are an impactful way of feeding back results to clients, customers and employees. Here...

Design and Storytelling for Housing

Our design and storytelling tools are an impactful way of feeding back results to clients, customers and employees. Here...

Our commitment to net zero by 2026

Sustainability is at the heart of our view of what makes for successful organisations. We believe that great companies b...

Season's greetings from TLF Research

From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the ...

UK Consumer Sentiment Hits Record Low

UK consumer sentiment continues to decline, with widening gaps depending on consumers’ financial resilience. How are you...