News & Opinion

The hidden world of ownership design

Do you recline your seat on a plane during short-haul flights? What's interesting about this question is that it splits ...

Customer relationships post-Covid

Customer relationships have come under strain over the past couple of years from both Covid-19 and Brexit. This report r...

Benchmark The Process

Top performing sportspeople often talk about the importance of focusing on the process, not the outcome.

Thinking clearly about confidence intervals

All survey statistics come with a degree of uncertainty, which we normally call their confidence interval or margin of e...

Understanding financial implications of customer service

A guest article from Don Hales on his experiences as the chairman of judges for the National Customer Service awards. Do...

Savings and Investments Product Infographic

If you have a range of products, or different services aimed at specific audiences, infographics can be used to segment ...

Employee Engagement Internal Comms

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

Colleague Engagement Posters

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

Employee Satisfaction Survey Posters

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

Employee Engagement Posters

Enhance employee engagement by capturing attention and conveying important messages in a friendly and visually appealing...

Tenant Satisfaction Animation

Customer Satisfaction Survey Results (Employee)

Specialists in Customer Experience Research and Measurement

Customer Service Animation

Vehicle Hire Animation

Financial Services Animation

TLF Results Animation 2019

TLF Results Animation 2017

TLF Results Animation 2016

Storytelling And Impact Tools