/f/131443/1400x930/7352011c54/the-cx-landscape-2025-feature.png)
/f/131443/2512x1656/98a7710e67/cx-feature.jpg)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
News & Opinion
From tips and tricks to thoughts on topical events, this is where you’ll find our latest thoughts.
News & Opinion
/f/131443/500x500/1b4f39c856/what-is-nps-thumbnail.jpg)
What is a Net Promoter Score (NPS)?
There's no doubt that word of mouth (positive and negative) is a big part of the reason that customer satisfaction links...
News & Opinion
/f/131443/500x499/5f87f1cf72/what-are-csat-scores-thumbnail.jpg)
What are Customer Satisfaction (CSAT) Scores?
News & Opinion
/f/131443/500x500/58119dcb6d/500x500-3.png)
TLF Conference 2018
Each year we put on a conference for our clients. It's a chance to share best practice, network, and hear from an inspir...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!