From everyone here at TLF Research, we’d like to wish you a Merry Christmas and a Happy New Year! We hope you enjoy the festive season and spend it doing what matters most to you.

We've had a great 2022 and are proud of all the work we've done with our fantastic clients. We hope you've found all the content we've shared this year useful and we wanted to take the opportunity to share some of the exciting things we've got coming up in 2023. Our new website has lots of information on customer experience research and details of our popular online courses. You can find a selection of the things to watch out for next year below.

THE INDEX OF CONSUMER SENTIMENT

With four years’ worth of data about consumer sentiment in the UK, the Index of Consumer Sentiment is proving its value as an indicator of how customers are feeling, and therefore how they’re likely to behave. Since we started the measure we've seen the index fall significantly due to the pandemic in 2020, before recovering to pre-pandemic levels in 2021, and then falling to all-time lows in 2022 - a reflection of the last few challenging years. It will be interesting to see how consumer sentiment changes over 2023. Keep an eye out for the 2022 Q4 report which will be out early January, in the meantime you can read the latest report now.

READ THE LATEST REPORT

CUSTOMER RESEARCH TRAINING

Training has always been an important part of what we do, we've not done as much face to face training and events as we'd like to in recent years, but we're extremely proud of the popular online training courses we've developed. In-house training has also become much more popular, combining a mix of online course materials, virtual workshops and face to face sessions - all designed to inspire your team to deliver an excellent customer experience. Visit our website to find out more about our in-house training or browse our range of online courses.

FIND OUT MORE

WEBINARS FOR 2023

We had another busy year for webinars in 2022! We like to add new and topical subjects all the time, helping you keep up to date with the latest developments in the world of customer experience and research. Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. We cover a range of topics such as how-to guides, best practice, analysis techniques and storytelling. We're working on our schedule of live webinars for 2023, but you can watch all our popular on-demand webinars right now on our website.

BROWSE ON-DEMAND WEBINARS

NEW ISSUES OF CUSTOMER INSIGHT MAGAZINE

We’ve had some fantastic issues of Customer Insight Magazine this year and we hope you've had chance to read them! From digital expectations, CX strategy and engaging case studies, to customer service trends, latest thinking and storytelling; we’ve covered a wide range of customer insight and experience topics! If you’d like to catch up any of the previous issues you can find them all here. We’ve got more to come in 2023, so keep an eye out for the next issue.

CUSTOMER INSIGHT MAGAZINE

THE CX INSIGHTS HUB

We're always sharing lots of thought provoking articles and reports our CX Insights Hub. You'll find all the issues of our TLF Gems Newsletter and Podcast, as well as plenty of news and opinion pieces, customer insight magazine articles and webinars. Popular topics from the last 12 months include: The flaws of NPS and how to get the mst out of it, 5 things you need to know about sampling & statistics, Telling your research story and Closing the loop. Watch out for new content in 2023 and browse the Hub now.

VISIT THE CX INSIGHT HUB