Newsletters

TLF Gems Newsletter October 2024

October 2024. Monthly CX and insight newsletter from TLF Research. In this edition: why agile and UX don't get along, fa...

TLF Gems Newsletter September 2024

September 2024. Monthly CX and insight newsletter from TLF Research. In this edition: System 1 & 2 as partners, why tech...

TLF Gems Newsletter August 2024

August 2024. Monthly CX and insight newsletter from TLF Research. In this edition: the generation Covid hit hardest, sec...

TLF Gems Newsletter July 2024

July 2024. Monthly CX and insight newsletter from TLF Research. In this edition: thinking differently about profit, the ...

TLF Gems Newsletter June 2024

June 2024. Monthly CX and insight newsletter from TLF Research. In this edition: designing delight, imagination, synthet...

TLF Gems Newsletter May 2024

May 2024. Monthly CX and insight newsletter from TLF Research. In this edition: Seth on NPS, poka-yoke, why you don't wa...

TLF Gems Newsletter April 2024

April 2024. Monthly CX and insight newsletter from TLF Research. In this edition: linking data, 5 words for strategy, Co...

TLF Gems Newsletter March 2024

March 2024. Monthly CX and insight newsletter from TLF Research. In this edition: virtual first impressions, shrinkflati...

TLF Gems Newsletter February 2024

February 2024. Monthly CX and insight newsletter from TLF Research. In this edition: building trust, writing jokes, why ...

TLF Gems Newsletter January 2024

January 2024. Monthly CX and insight newsletter from TLF Research. In this edition: Zoom fatigue, LEGO CX, "shocking" cu...

TLF Gems Newsletter December 2023

December 2023. Monthly CX and insight newsletter from TLF Research. In this edition: AI disrupting research, the mosaic ...

TLF Gems Newsletter November 2023

November 2023. Monthly CX and insight newsletter from TLF Research. In this edition: no thank you slides, contrarian str...

TLF Gems Newsletter October 2023

October 2023. Monthly CX and insight newsletter from TLF Research. In this edition: AI for CX, dealing with rude custome...

TLF Gems Newsletter September 2023

September 2023. Monthly CX and insight newsletter from TLF Research. In this edition: Time well spent, Social Value, Con...

TLF Gems Newsletter August 2023

August 2023. Monthly CX and insight newsletter from TLF Research. In this edition: UKCSI, The AI Feedback Loop, Interest...

TLF Gems Newsletter July 2023

July 2023. Monthly CX and insight newsletter from TLF Research. In this edition: the trap of purpose, diving trust in su...

TLF Gems Newsletter June 2023

June 2023. Monthly CX and insight newsletter from TLF Research. In this edition: authenticity & diversity, why Blockbust...

TLF Gems Newsletter May 2023

May 2023. Monthly CX and insight newsletter from TLF Research. In this edition: context over character, the science of c...

TLF Gems Newsletter April 2023

TLF Gems Newsletter March 2023

March 2023. Monthly CX and insight newsletter from TLF Research. In this edition: watching paint dry, culture change, ma...