Newsletters

TLF Gems Newsletter May 2023

May 2023. Monthly CX and insight newsletter from TLF Research. In this edition: context over character, the science of c...

TLF Gems Newsletter April 2023

TLF Gems Newsletter March 2023

March 2023. Monthly CX and insight newsletter from TLF Research. In this edition: watching paint dry, culture change, ma...

TLF Gems Newsletter February 2023

February 2023. Monthly CX and insight newsletter from TLF Research. In this edition: ChatGPT guest edits, an event or a ...

TLF Gems Newsletter January 2023

January 2023. Monthly CX and insight newsletter from TLF Research. In this edition: a job satisfaction map, trends for 2...

TLF Gems Newsletter December 2022

December 2022. Monthly CX and insight newsletter from TLF Research. In this edition: Playmobil journey mapping, moral gr...

TLF Gems Newsletter November 2022

November 2022. Monthly CX and insight newsletter from TLF Research. In this edition: tracking the impact of research, my...

TLF Gems Newsletter October 2022

October 2022. Monthly CX and insight newsletter from TLF Research. In this edition: customer service week, what you're p...

TLF Gems Newsletter September 2022

September 2022. Monthly CX and insight newsletter from TLF Research. In this edition: EX=CX, team culture, fixing capita...

TLF Gems Newsletter August 2022

August 2022. Monthly CX and insight newsletter from TLF Research. In this edition: do nudges work?, the service profit c...

TLF Gems Newsletter July 2022

July 2022. Monthly CX and insight newsletter from TLF Research. In this edition: prototyping, productivity, fonts, hosti...

TLF Gems Newsletter June 2022

June 2022. Monthly CX and insight newsletter from TLF Research. In this edition: bionic reading, fake AI, the psychology...

TLF Gems Newsletter May 2022

May 2022. Monthly CX and insight newsletter from TLF Research. In this edition: extreme humanism, the trouble diamond, N...

TLF Gems Newsletter April 2022

April 2022. Monthly CX and insight newsletter from TLF Research. In this edition: meeting-free days, the Long Now, 3/3/3...

TLF Gems Newsletter March 2022

March 2022. Monthly CX and insight newsletter from TLF Research. In this edition: sustainable design, simple experiences...

TLF Gems Newsletter February 2022

February 2022. Monthly CX and insight newsletter from TLF Research. In this edition: the new normal, emotional labour, d...

TLF Gems Newsletter January 2022

January 2022. Monthly CX and insight newsletter from TLF Research. In this edition: the time to start is now, why New Ye...

TLF Gems Newsletter December 2021

December 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Silo mentality, trust, principles o...

TLF Gems Newsletter November 2021

November 2021. Monthly CX and insight newsletter from TLF Research. In this edition: Purple Tuesday, what CEOs are talki...

TLF Gems Newsletter October 2021

October 2021. Monthly CX and insight newsletter from TLF Research. In this edition: design for everyone, the "socialist ...