Podcasts

TLF Gems is our monthly podcast, in which hosts Stephen and Greg from TLF Research (with occasional guests) talk through topics in customer experience and insight. You can listen online, or subscribe through most podcast apps.

Podcast

TLF Conference 2024

In September we held our first conference since the pandemic, and it was really good to be back. Greg and Stephen talk ...

Podcast

How To Make More Impact With Your Charts

Greg quizzes Stephen about his recent webinar "5 ways to make more impact with your charts and reporting" (which he is b...

Podcast

Construction Customer Insight

The construction sector is fascinating from a customer experience and insight point of view. So many stakeholders, so ma...

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B2B Sampling & Response Rates

Greg and Stephen discuss some of the things that make business to business (B2B) customer research different from busine...

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The Customer Experience landscape 2024

For the past few years we’ve run an annual webinar looking at trends affecting the CX landscape that organisations need ...

Podcast

SDI Conference - Spark 23

Greg and Stephen both attended the Spark 23 conference in Birmingham at the end of October. It’s an annual conference an...

Podcast

Does your research provide value for money?

Greg and Stephen discuss how to make sure a research project delivers value for money, based on Greg’s webinar. Some ke...

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ChatGPT, AI & The Customer Experience

Greg and Stephen, with a little help from ChatGPT, discuss the impact of AI on the customer experience. What are the pot...

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Measuring Customer Satisfaction in the IT Services Sector

Stephen and Greg talk about Greg’s recent webinar, the first of a series, on customer satisfaction in the IT Services se...

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The Customer Experience Landscape 2023

Greg talks to Stephen about his annual webinar on the Customer Experience Landscape. There’s lots of uncertainty on the ...

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The Interview - Irina Poddubnaia

In this episode we feature an interview between Stephen and Irina Poddubnaia of Trackmage. Stephen and Irina talk about ...

Podcast

The Interview - Albert Evans, Part 2

In the second part of his interview with Albert Evans of ContactEngine, Stephen asked Albert for some more detail on how...

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Understanding Customer Loyalty

Greg and Stephen discuss customer loyalty, based on Stephen’s recent webinar. Customer loyalty is much misunderstood (i...

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How NPS is Used

Can you believe Net Promoter Score is 18 years old? Love it or hate it, you can’t deny that NPS has been the most succe...

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Using the Voice of the Customer to Change Your Organisations' Culture

Stephen quizzes Greg about his recent webinar “Using the Voice of the Customer to Change Your Organisations’ Culture“. ...

Podcast

The Index of Consumer Sentiment

We now have over three years’ worth of data about consumer sentiment in the UK from our Index of Consumer Sentiment. In...

Podcast

The Customer Experience Landscape 2022

Greg talks to Stephen about his annual webinar on the Customer Experience Landscape, and the five themes he identified f...

Podcast

The Disabled Customer Experience

Last year we teamed up with Purple Tuesday to survey disabled customers on our panel in order to better understand their...

Podcast

The Interview - Albert Evans

In this episode Stephen spoke to Albert Evans of ContactEngine to chat about the role of behavioural science in customer...

Podcast

What is procurement good for?

Like most suppliers, we’ve had some bruising experiences with procurement and tender exercises. Is it all bad, or does p...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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