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Podcasts
Podcast
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Trends in Customer Attitudes & Behaviour
What do we know about what’s changing in the way customers think, feel, and behave? The pandemic seems to have accelerat...
Podcast
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The Interview – Cat Lewis
We were really pleased to catch up with Cat Lewis, Head of Internal Comms & Employee Engagement at Reward Gateway, to fi...
Podcast
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Online Customer Journey Mapping Course
At the beginning of 2021 we launched a new online course taking participants step by step through the always-popular top...
Podcast
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How Satisfaction Pays
The foundation of a loyalty strategy is that customer satisfaction pays, in the long term, but can we prove it? In this ...
Podcast
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TLF Research Client Survey
It’d be pretty hypocritical if we didn’t survey our own clients, wouldn’t it? Greg and Stephen discuss the timing of our...
Podcast
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Mitie’s NPS Success Story
Based on the Spring 2021 Customer Insight Magazine feature article, Greg and Stephen talk about the lessons we can all d...
Podcast
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Measuring Trust
What is trust, can you measure it, and do you need to in order to understand your customer relationships properly? In th...
Podcast
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Book Launch: Your Customer Survey
Greg interviews Stephen about his new book Your Customer Survey: Using Research To Build A Distinctive Customer Experien...
Podcast
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Insight into Action
Greg and Stephen talk about turning research insight into action to improve the customer experience, based on Greg’s web...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!