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Book Launch: Your Customer Survey
15/02/21
Greg interviews Stephen about his new book: Your Customer Survey: Using Research To Build A Distinctive Customer Experience.
Who’s it for, what’s it about, and what makes it different to all the other customer experience books that are out there?
If you’re interested you can buy the paperback in our CX Tools Shop and there is also a Kindle version.
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The Customer Research Journey: Guide To A Successful Programme
In this webinar we'll outline the key stages of an effective customer research programme: Understand and Explore, Measure & Track, Plan & Act and Culture Change & Storytelling. From gaining a deep understanding of your customers with qualitative research and developing a robust ...