/f/131443/3073x2041/99a1f24631/5-ways-to-use-your-customer-survey-results-to-improve-the-customer-experience-feature.png)
/f/131443/1617x1027/a52d255102/tsm-benchmarking-reports-feature.png)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1672x1062/779670969c/tlf-podcast-feature-6.png)
Online Customer Journey Mapping Course
02/08/21
At the beginning of 2021 we launched a new online course taking participants step by step through the always-popular topic of Customer Journey Mapping.
In this episode Greg quizzes Stephen about what the course covers, what learners can expect, and why we created the course.
If you’re interested, you can find out more and book your place here.
You may also be interested in
Webinar
/f/131443/500x507/81d5e1c551/user-stories-customer-journey-mapping-webinar-thumbnail.jpg)
User Stories And Customer Journey Mapping
This is one of our most popular training subjects and helps you understand how things look from your customers’ point of view. Mapping all the touch points of a specific customer journey is a must for designing positive experiences. We can’t give you an in-depth guide to custome...
/f/131443/841x841/a794a3073d/customer-journey-mapping-thumbnail.png)
Customer Journey Mapping
Bring your customers to life with our customer journey mapping research. Offer your employees real insight into your customers’ thoughts, feelings and interactions with your business.
News & Opinion
/f/131443/500x500/b64a2a7004/customer_journey_dashboard_infographic_example.jpg)
Customer Journey Dashboard - Example Infographic
Infographics can be used to display a range of information. Here we have a customer journey dashboard example for high risk customers. This example includes a range of key metrics and priorities for improvement.