For the past few years we’ve run an annual webinar looking at trends affecting the CX landscape that organisations need to be aware of for the year ahead.

We shared some stats for context in terms of consumer sentiment, satisfaction, AI adoption, and sustainability; made some gentle predictions about the future; and outlined some choices that organisations should be making now.

You can watch the recording here: https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2024/

In this episode Greg chats to Stephen about his research for the webinar, his predictions, and how it all comes back to customer loyalty.