Terms And Conditions

TLF Research Training and Events Terms and Conditions

1. The training will start on the date specified by TLF Research (The Leadership Factor Ltd) as stated on the website.

2. If unable to attend the Client may: Cancel in writing at any time up to and including the fifteenth calendar day prior to the scheduled date of the course. Or provide a substitute delegate prior to the start of the course.

3. The Client agrees to pay the full fee to TLF Research for each delegate who, for any reason, fails to attend, or withdraws from a course without providing written notice of cancellation at least fifteen calendar days prior to the scheduled start date of the course.

4. TLF Research reserves the right to cancel any training by sending written notice to the client not less than seven calendar days prior to the scheduled start date of the briefing.

5. If, where notice has not been given under clause 4, TLF Research is unable to complete or start the training as scheduled, because of illness or from any other cause beyond TLF Research’s reasonable control; TLF Research will attempt to remedy such a situation within reasonable time but will not be liable for failure to do so.

6. Limitation of Liability. In the event of any error or mistake occasioned by TLF Research’s personnel, or TLF Research’s suppliers’ personnel TLF Research’s liability shall be limited only to the amount of the company charges relating to the training which was subject to error or mistake. TLF Research shall not be liable for any consequential or indirect damages or loss of whatsoever nature incurred by the client as a result of erroneous services or supplies. In no event will TLF Research be liable to the Client for any consequential or special damages that may be suffered by the client in connection with the supply and/or performance of the training. The Client shall hold the company fully indemnified against any loss, damage or injury howsoever caused to its personnel and property as well as the personnel and property of those under contract to the Client during the execution of the training. Consequently the Client waives all rights of claim against TLF Research in this respect.

7. The fee that is specified by TLF Research includes use of materials and publications where necessary, but does not include delegate travel or subsistence expenses.

8. Payment in full for each briefing shall be due on application. TLF Research reserves the right to charge interest at the rate of 3% per month or part thereof on any outstanding amounts until payment is made in full.

9. The Client agrees to pay amounts equals to any taxes including Value Added Tax, paid or payable by TLF Research charged on the price of the training.

10. TLF Research assumes no responsibility for delegate performance after course attendance.

11. The booking application, where accepted and confirmed in writing by TLF Research, shall constitute the entire agreement between the parties with respect to the stated briefing. Any amendments to this agreement other than those in writing and signed by both parties will be of no effect.

TLF Research On line learning Terms and Conditions

1. For 'On-demand' online courses your course will start on your enrolment date. For interactive online courses the course will start on the date specified by TLF Research (The Leadership Factor Ltd) in our enrolment email and new chapters will be released as detailed on the schedule.

2. Payment in full for each course is due on application and learners will not be registered until this is received.

3. Enrolment relates to an individual learner. At TLF Research’s discretion, a substitute learner may be nominated prior to the start of the course, although learners cannot be substituted part way through a course.

4. No refunds will be issued if a learner fails to complete a course. In exceptional circumstances, deferment to a later round of the course or extension of learner access may be grated at TLF Research’s discretion.

5. Tutor support is available as detailed on the enrolment email.

6. Access to the course and all the learning materials will be available for six months from enrolment date or the course start date detailed in the enrolment email.

7. The fee that is specified by TLF Research includes use of materials and publications where necessary, but no other expenses.

8. The Client agrees to pay amounts equals to any taxes including Value Added Tax, paid or payable by TLF Research charged on the price of the training.

9. TLF Research assumes no responsibility for learner performance after course attendance.

10. The booking application, where accepted and confirmed in writing by TLF Research, shall constitute the entire agreement between the parties with respect to the stated course. Any amendments to this agreement other than those in writing and signed by both parties will be of no effect.

11. Limitation of Liability. In the event of any error or mistake occasioned by TLF Research’s personnel, or TLF Research’s suppliers’ personnel, TLF Research’s liability shall be limited only to the amount of the company charges relating to the training which was subject to error or mistake. TLF Research shall not be liable for any consequential or indirect damages or loss of whatsoever nature incurred by the client as a result of erroneous services or supplies. In no event will TLF Research be liable to the Client for any consequential or special damages that may be suffered by the client in connection with the supply and/or performance of the training. The Client shall hold the company fully indemnified against any loss, damage or injury howsoever caused to its personnel and property as well as the personnel and property of those under contract to the Client during the execution of the training. Consequently the Client waives all rights of claim against TLF Research in this respect.

TLF Panel Quiz Competitions

1. To enter the quiz and be eligible for the 5 question survey with 1,000 responses, you must email the answers to the quiz within 7 day of receiving the email.

2. The winner of the quiz will be the first person to email all 5 correct answers to jessicameekin@leadershipfactor.com

3. The winner will be notified within 48hrs receipt of their correct answers.

4. The prize of a free 5 question survey may be redeemed any time throughout 2025.

5. The subjects of questions will be chosen by the winner, but TLF Research reserve the right to refuse questions that are not in line Market Research best practice and guidelines.

6. No cash or alternative prizes will be available, in whole or in part.

7. Unless otherwise agreed in writing by TLF Research, the prize will only be awarded directly to the winner.

8. By entering the prize-draw, all entrants will be deemed to have accepted and be bound by these Terms and Conditions, and consent to the transfer of their personal data to TLF Research acting as Data Controller for the purposes of administration.

9. The decision of TLF Research is final in respect of all promotional matters and no correspondence will be entered into.

10. These Terms and Conditions shall by governed by UK law and the courts of the UK shall have exclusive jurisdiction.

11. TLF Research reserves the right to disqualify any entry if it has reasonable grounds to believe you have breached any of these Terms and Conditions.