/f/131443/1400x930/7352011c54/the-cx-landscape-2025-feature.png)
/f/131443/2512x1656/98a7710e67/cx-feature.jpg)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1920x650/47d6f5cb27/customer-research-slimline-hero-1920x650.jpg)
Training & Events
We’re specialists in understanding customers and we’re passionate about sharing our knowledge to help organisations deliver first class customer experiences. Our training and events can help you develop your knowledge and skills on a wide range of customer research and insight subjects.
See our training options below. We have group discounts available and we also offer bespoke training options for larger groups. Get in touch if you would like to speak to a member of the team about your training requirements.
/f/131443/1200x772/663d5bddc2/tenant-powered-insight-event-feature.png)
Tenant Powered Insight - London 27-03-25
Free Event
Join us for a day dedicated to using CX Insight to design tenant experiences and meet consumer standards.
At this free to attend event in London, speakers from TLF Research will cover a range of sessions including building closer customer relationships, collecting and utilising tenant data, leveraging surveys to support Consumer Standards and the science of storytelling.
We'll also be joined by Clarion Housing Group, who will be taking us through their 'Resident of the Future' report and how this will impact decision making.
Find out more about the event and register for your place now.
In-house Training & Online Courses
We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.
/f/131443/2595x1662/66d71351e6/in-house-training-home-feature-3.png)
/f/131443/2048x1314/da77f57aed/online-courses-on-demand-feature.png)
In-house Training
We offer tailored in-house training and online courses to meet the needs of your organisation. We can also combine a mix of online course materials, virtual workshops and face to face sessions at your office. All designed to inspire your team to deliver an excellent customer experience.
Training Course
/f/131443/1290x1290/17858b7917/customer-journey-mapping-training-in-house-thumbnail.png)
In-House Training - Customer Journey Mapping
Customer Journey Mapping is a useful tool that can bring together customer research and insight, service design, and process improvement. This course will give you the knowledge and skills you need to use journey mapping in your own organisation.
Training Course
/f/131443/1321x1321/dd68298eff/storytelling-with-data-training-in-house-thumbnail.png)
In-House Training - Storytelling With Data
“Storytelling” is a much-abused word, but the truth is that using a story-driven approach to reporting can make all the difference to how engaging your data is. Finding and telling good stories will help you get attention, make your reporting more engaging for your audience, and ...
Training Course
/f/131443/1304x1304/84d04be281/action-planning-from-customer-insight-training-in-house-thumbnail.png)
In-House Training - Action Planning from Customer Insight
You’ve undertaken your customer research, but what next? It’s important to have a strategic plan to combine your understanding of customer needs and an approach for implementing change. Our in-house training will give your team an overview of how we approach action planning with...
Training Course
/f/131443/2108x2107/3f5d0db5e2/bespoke-cx-and-research-training-in-house-red-thumbnail.png)
Bespoke CX & Research In-house Training
We've been delivering customer research and helping our clients improve their customer experience for over 25 years. The expertise and knowledge we've gained during this time, makes us well placed to deliver training on a wide range of subjects. Our bespoke in-house training off...
/f/131443/1280x846/9e35c49535/finding-telling-your-customer-insight-story-webinar-feature.jpg)
On-Demand Webinars
Missed a webinar of interest? Our free short webinars introduce a host of topics, including statistical analysis, research practicalities, and strategy and are available to watch On-Demand now.
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.