Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

Housing: TSM Planning for 2025 / 2026 and Beyond

We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...

Webinar

Free - Virtual Event

Essentials: Closing the Loop with Customers

Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...

Webinar

Free - Virtual Event

Essentials: Action Planning

Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...

Webinar

Free - Virtual Event

Essentials: Analysis

Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...

Webinar

Free - Virtual Event

Essentials: Survey & Questionnaire Design

Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...

Webinar

Free - Virtual Event

Essentials: The Lens of the Customer

Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...

Webinar

Free - Virtual Event

Essentials: Customer Satisfaction Measurement

Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...

Webinar

Free - Virtual Event

Essentials: CX Strategy & Implementation

What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2025 - CX Trends Webinar

Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...

Webinar

Free - Virtual Event

5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience

In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience...

Webinar

Free - Virtual Event

The Index of Consumer Sentiment - Year in Review 2024

The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...

Webinar

Free - Virtual Event

MSPs and IT Sector: How to Increase Your NPS Score

The Net Promoter Score is one of the most popular headline metrics in a range of sectors, but what drives NPS the IT sec...

Webinar

Free - Virtual Event

B2B: Onboarding, Acquisition and Exiting Customer Surveys

Does your insight cover the full customer experience, or just part of it? On this webinar, Greg Roche explains how us...

Webinar

Free - Virtual Event

5 Ways to... Make More Impact With Your Charts & Reporting

Elevate your data visualization and reporting skills with this webinar. Gain insights into five powerful ways to create ...

Webinar

Free - Virtual Event

5 Ways to... Prove the Value of Customer Satisfaction

Learn proven techniques to quantify and demonstrate the impact of customer satisfaction on your business. This webinar w...

Webinar

Free - Virtual Event

5 Ways to... Get More From The Data You Already Have

Join us as we share practical approaches to maximise the value of your existing data. Too many organisations have vast a...

Webinar

Free - Virtual Event

5 Ways to... Level Up Your Customer Insight

In this webinar we'll explore five strategies to enhance your understanding of customers. It's not necessarily about usi...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2024

In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the ...

Webinar

Free - Virtual Event

Index of Consumer Sentiment - Q3 2023 Results

In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most...

Webinar

Free - Virtual Event

B2B: Sampling, Methodology and Battling Response Rates

The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...

Read more in the cx insights hub

There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!

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