Webinars
Webinar
Housing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Essentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Essentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Essentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Essentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Essentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Essentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Essentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
The Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience
In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience...
Webinar
The Index of Consumer Sentiment - Year in Review 2024
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
MSPs and IT Sector: How to Increase Your NPS Score
The Net Promoter Score is one of the most popular headline metrics in a range of sectors, but what drives NPS the IT sec...
Webinar
B2B: Onboarding, Acquisition and Exiting Customer Surveys
Does your insight cover the full customer experience, or just part of it? On this webinar, Greg Roche explains how us...
Webinar
5 Ways to... Make More Impact With Your Charts & Reporting
Elevate your data visualization and reporting skills with this webinar. Gain insights into five powerful ways to create ...
Webinar
5 Ways to... Prove the Value of Customer Satisfaction
Learn proven techniques to quantify and demonstrate the impact of customer satisfaction on your business. This webinar w...
Webinar
5 Ways to... Get More From The Data You Already Have
Join us as we share practical approaches to maximise the value of your existing data. Too many organisations have vast a...
Webinar
5 Ways to... Level Up Your Customer Insight
In this webinar we'll explore five strategies to enhance your understanding of customers. It's not necessarily about usi...
Webinar
The Customer Experience Landscape 2024
In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the ...
Webinar
Index of Consumer Sentiment - Q3 2023 Results
In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most...
Webinar
B2B: Sampling, Methodology and Battling Response Rates
The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!