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Webinars
Webinar
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The Customer Experience Landscape 2025
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
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5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience
In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience...
Webinar
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The Index of Consumer Sentiment - Year in Review 2024
The Index of Consumer Sentiment is our quarterly temperature check on how UK consumers are feeling about the economy and...
Webinar
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MSPs and IT Sector: How to Increase Your NPS Score
The Net Promoter Score is one of the most popular headline metrics in a range of sectors, but what drives NPS the IT sec...
Webinar
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B2B: Onboarding, Acquisition and Exiting Customer Surveys
Does your insight cover the full customer experience, or just part of it? On this webinar, Greg Roche explains how us...
Webinar
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5 Ways to... Make More Impact With Your Charts & Reporting
Elevate your data visualization and reporting skills with this webinar. Gain insights into five powerful ways to create ...
Webinar
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5 Ways to... Prove the Value of Customer Satisfaction
Learn proven techniques to quantify and demonstrate the impact of customer satisfaction on your business. This webinar w...
Webinar
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5 Ways to... Get More From The Data You Already Have
Join us as we share practical approaches to maximise the value of your existing data. Too many organisations have vast a...
Webinar
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5 Ways to... Level Up Your Customer Insight
In this webinar we'll explore five strategies to enhance your understanding of customers. It's not necessarily about usi...
Webinar
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The Customer Experience Landscape 2024
In our annual update on the key trends affecting Customer Experience and Insight we’ll give you a quick synopsis of the ...
Webinar
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Index of Consumer Sentiment - Q3 2023 Results
In Q3 2023, consumer sentiment has fallen after two quarters of relatively rapid growth. It remains higher than for most...
Webinar
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B2B: Sampling, Methodology and Battling Response Rates
The key to successful customer research is asking the right questions to the right people in the right way. Whilst all ...
Webinar
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What We Do And Why?
We are specialists in customer experience research and measurement – but what exactly does that mean? We’ve been designi...
Webinar
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Research to Inform CX Strategy
Many organisations talk about being customer led, but in reality customer experience is often seen as a purely operation...
Webinar
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The Customer Experience Landscape 2023
Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....
Webinar
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Construction: Customer Research - Who to interview?
Architects, specifiers, contractors, suppliers, manufacturers, the list goes on - a common challenge for customer resear...
Webinar
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B2B: Issue Resolution And Managing Relationships
Things go wrong from time to time. We all know that, and customers expect their suppliers to make mistakes. It’s the way...
Webinar
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Using Employee Research To Improve CX
90% of customer feedback does not result in organisation change. Often this is because employees are not 100% engaged wi...
Webinar
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Managed IT Service Providers – Driving Actions From Your Client Surveys
Client surveys are an essential tool for any Managed Service Provider wanting to improve their customer experience, but ...
Webinar
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Measuring Customer Satisfaction in the IT Services Sector
In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to meas...
Read more in the cx insights hub
There's even more articles to read from our Customer Insight magazine issues in our CX Insights Hub. All designed to inform, stimulate debate and sometimes to provoke, so get searching!