Webinars

Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends, how to guides for customer research and what to focus on, through to best practice, analysis and communication of your results, our webinars will help you find new ways to connect with your customers and get the most out of research. Many of our webinars are available to watch on demand and you can find a calendar of our upcoming live webinarin our Training and Events section.

Webinar

Free - Virtual Event

Beyond Soundbites - Gathering, Using and Understanding Customer Comments

No customer satisfaction survey would be complete without the inclusion of open ended questions.  It can be tempting to ...

Webinar

Free - Virtual Event

The Customer Experience Landscape 2022

Every year we look at the trends in society and the economy that are relevant to Customer Experience for the year ahead....

Webinar

Free - Virtual Event

Turning Insight In To Action: The Importance Of Action Planning

There is no point doing customer research unless you’re planning to do something with the results. Action planning is th...

Webinar

Free - Virtual Event

Neuro Design for Infographics

Infographics are popular because they can engage people with insight and make data stories memorable, but it’s not alway...

Webinar

Free - Virtual Event

How Service Blueprints Connect The Customer & Internal View

Service Blueprints can take Customer Journey Mapping to the next level. Corresponding to a specific customer journey, wh...

Webinar

Free - Virtual Event

Your Customer Survey

The author of our new book, YOUR CUSTOMER SURVEY: Using Research to Build a Distinctive Customer Experience, Stephen Ham...

Webinar

Free - Virtual Event

Using Online Communities For Qualitative Research

Online customer research offers you a flexible approach to connect with your customers and online communities offer an e...

Webinar

Free - Virtual Event

Guide to Exploratory Research: How to See Through the 'Lens of the Customer'

Exploratory research is the foundation of a good customer research programme. It will help you understand how things loo...

Webinar

Free - Virtual Event

Measuring The Internal Customer

What about the internal customer experience? Your employees and stakeholders rely on one another every day to deliver y...

Webinar

Free - Virtual Event

Do You Need To Measure Customer Effort?

Customer Effort is a relatively new metric, but it is gaining in popularity as a headline metric and an effective measur...

Webinar

Free - Virtual Event

CSAT, NPS or Customer Effort: Choosing Your Key Metric

Is your key metric the right one for your business? This webinar walks through the pros and cons of CSat, NPS and Custom...

Webinar

Free - Virtual Event

B2B Customer Journey Mapping

Journey mapping is an important task to undertake for both B2C and B2B customers, but the outputs for these 2 groups wil...

Webinar

Free - Virtual Event

The One Page Results Summary...How To Do It?

Our Top Ten list is a must have checklist for any company. Can you say hand on heart that you do all ten things..? proba...

Webinar

Free - Virtual Event

Presentation Skills

Presenting effectively, particularly if your material is technical, requires a tricky mix of storytelling, design, and t...

Webinar

Free - Virtual Event

The Perfect Customer Experience

Do your people understand how their decisions and behaviours impact the customer experience? Often we focus on getting t...

Webinar

Free - Virtual Event

Asking the Right Questions to the Right People...

Decision makers, influencers and day to day contacts. To understand the B2B customer experience you need to speak to ev...

Webinar

Free - Virtual Event

Best Practice Panel Research

Panel research can be an effective way to access the views and opinions of consumers. Used correctly, it’s a flexible re...

Webinar

Free - Virtual Event

Finding & Telling Your Customer Insight Story

Do you struggle to find the key pieces of customer insight from your research? We’ve all been there with really detailed...

Webinar

Free - Virtual Event

Identifying B2B Customers' Needs With Exploratory Research

B2B customer research can be more than just an opportunity to understand how satisfied your customers are currently – It...

Webinar

Free - Virtual Event

The Business Case For Customer Insight

We believe customer insight is an essential part of building a world class customer experience, but we know that selling...

Read more in the cx insights hub

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