Homewebinars5 ways to use your customer survey results to improve the customer experience

5 Ways to... Use Your Customer Survey Results to Improve the Customer Experience

Free

In this webinar we'll explore ways to use insights from your customer survey to enhance the overall customer experience. Discover five actionable methods to turn survey results into practical steps for improving your products, services, and customer interactions.

  • The "zero defects" approach

  • Root cause analysis

  • Systems thinking

  • The "good to great" approach

  • Working outside-in

Register for your free place now.

Watch Webinar

Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.

You may also be interested in

Search the CX insights hub

Customer Insight Magazine

Created and published in house, Customer Insight magazine is a home for longer features, case studies, and latest thinking on customer experience and insight. All designed to inform, stimulate, and sometimes to provoke. We hope you enjoy reading it as much as we do creating it!

Customer research

We are TLF, a customer experience research company that has been designing tailored customer experience and market research programmes for over 20 years.

Webinar

Turning Insight In To Action: The Importance Of Action Planning

There is no point doing customer research unless you’re planning to do something with the results. Action planning is the best way to ensure you are using the insight gained from your customer research to drive positive change to the customer experience. Greg will guide you throu...

Training Course

Rethinking Your Customer Survey - On-Demand Course

Customer research is always interesting, but many organisations struggle to translate the insights from their research into action plans that deliver real improvements for customers. This course will explain how to get the most out of your research, how to use it as a jumping-o...