/f/131443/1671x1110/19052bcd9c/essentials-cx-strategy-and-implementation-webinar-feature.png)
/f/131443/2512x1656/98a7710e67/cx-feature.jpg)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/2002x1322/34bd1387b6/it-services-client-satisfaction-final.png)
Measuring Customer Satisfaction in the IT Services Sector
Free
In this IT sector specific webinar, we discuss customer satisfaction within the IT services / MSP sector and how to measure overall client satisfaction - including decision makers and end users. Their needs and customer requirements are very different, it is important that a research programme captures all the relevant feedback to help inform decisions on how to increase your client satisfaction.
TLF Research Client Director, Greg Roche will show you how customer research can give you the right feedback from all your clients' stakeholders, and how the right balance of tactical and strategic surveys will deliver the insight that will allow you take action.
Register for your free place now.
/f/131443/1280x720/cc86295e28/greg.png)
Webinar host:
Greg Roche
Client Director @ TLF Research
Greg is one of the UK’s leading experts in helping organisations to use customer satisfaction surveys to improve the customer experience. He has extensive experience of working with many blue chip clients across a wide range of sectors. Greg is results orientated and is passionate about helping organisation drive change from their research programmes.
Greg is a frequent speaker at conferences, author of articles and books, and a regular host of webinars and our podcast. He’s also proud to have recently received research awards and a Business Excellence Award.
Outside of work he is a big sports fan, following Huddersfield Giants in Rugby League, Liverpool FC in the Premier League and Philadelphia Eagles in the NFL. He also spends most of his time trying to be a great parent!
You may also be interested in
Training Course
/f/131443/511x511/6edd730a76/re-thinking-your-customer-survey-thumbnail-on-demand.png)
Rethinking Your Customer Survey - On-Demand Course
Whilst the vast majority of organisations undertake some form of customer survey, both the objectives for the research, and the methodology used to deliver on the objectives, differ wildly. The reality is that effective customer satisfaction research will have a significant...
/f/131443/1309x1309/1f0797cc31/b2b-depth-interviews-thumbnail.jpg)
B2B Depth Interviews
Depth interviews give you the opportunity to explore complex issues and collect rich, descriptive data. They can be conducted as a standalone piece of research or as part of a wider programme.
News & Opinion
/f/131443/642x642/efb970d2d5/5-tips-to-maximise-b2b-customer-insight-thumbnail.png)
5 Tips To Maximise B2B Customer Insight
Description not available
Webinar
/f/131443/500x500/b955a336f2/b2b-customer-journey-mapping-webinar-thumbnail.jpg)
B2B Customer Journey Mapping
Journey mapping is an important task to undertake for both B2C and B2B customers, but the outputs for these 2 groups will look significantly different. We’re focusing on B2B customer journey mapping in this webinar and how to ensure all the relevant insight is captured.