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Measuring Customer Satisfaction in the IT Services Sector
30/05/23
Stephen and Greg talk about Greg’s recent webinar, the first of a series, on customer satisfaction in the IT Services sector. It’s an industry with huge enthusiasm for surveys, but is it always getting the most out of the research it does?
You can watch Greg’s webinar on demand here: https://www.tlfresearch.com/webinars/measuring-customer-satisfaction-in-the-it-services-sector/
The follow up webinar, on driving action, is here: https://www.tlfresearch.com/webinars/managed-it-service-providers-driving-actions-from-your-client-surveys/
Finally, you can find Stephen’s review of Fred Reichheld’s latest book here: https://www.tlfresearch.com/customer-insight-magazine/book-review-winning-on-purpose/
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