Upcoming live webinars
Our range of free 30 minute webinars are designed to give you an introduction to key customer experience and research subjects. From latest trends and how to guides, to best practice, analysis techniques and communication of your results, our webinars will help you get the most out of your customer research.
See below for our full schedule of upcoming live webinars and register for your place today.
If you would like to watch something right now, why not take a look at our on-demand webinars? With over 50 different subjects to choose from, we’re sure there will be one which provides inspiration on delivering the perfect customer experience.
All
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Webinar
Free - Virtual EventHousing: TSM Planning for 2025 / 2026 and Beyond
We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we will share our learnings from...
Webinar
Free - Virtual EventThe Customer Experience Landscape 2025 - CX Trends Webinar
Each year we give an update on latest thinking in Customer Experience and Insight. What are the trends you need to be a...
Webinar
Free - Virtual EventEssentials: CX Strategy & Implementation
What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This ...
Webinar
Free - Virtual EventEssentials: Customer Satisfaction Measurement
Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer s...
Webinar
Free - Virtual EventEssentials: The Lens of the Customer
Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding...
Webinar
Free - Virtual EventEssentials: Survey & Questionnaire Design
Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased question...
Webinar
Free - Virtual EventEssentials: Analysis
Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey result...
Webinar
Free - Virtual EventEssentials: Action Planning
Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action ...
Webinar
Free - Virtual EventEssentials: Closing the Loop with Customers
Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedbac...
Speak to us about a booking
If you'd like to speak to someone about a briefing or your booking, please call a member of the TLF team on 01484 467004.