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Essentials: Closing the Loop with Customers

Free

Build trust and loyalty by showing customers you’ve listened.

This session explores strategies for closing the feedback loop effectively, including communicating change, following up on concerns, and creating systems for continuous dialogue. Learn how to turn customer feedback into stronger relationships and long-term advocacy.Our customer research 'essentials' series of webinars explore our take on getting the basics right. Whether you’re new to research or looking to refresh your existing programme, these webinars will help with your thinking.

Join us on Wednesday 5th November at 11am for this free 30 minute webinar.

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Customer Research 'Essentials' Webinars

In our customer research 'essentials' series of webinars we focus on getting the basics right. Whether you’re new to research or looking to sense-check your existing programme, these webinars will give you a framework, highlight the questions you need to ask, and provide simple best practice tips.

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Essentials: CX Strategy & Implementation

What are the essential elements of an effective CX Strategy, and how do you go about putting them into practice? This webinar explores how to align your CX vision with organisational goals, build cross-functional buy-in, and implement initiatives that deliver measurable value. ...

Webinar

Essentials: Customer Satisfaction Measurement

Understand how to measure what matters to your customers. This webinar provides a comprehensive overview of customer satisfaction measurement, including how to select the right things to measure, design effective programmes, and interpret results to inform decision-making. Buil...

Webinar

Essentials: The Lens of the Customer

Shift your perspective to see through the eyes of your customers. This webinar dives into techniques for understanding customers better, mapping customer journeys, identifying pain points, and uncovering unmet needs. Learn how to gather qualitative insights that empower your or...

Webinar

Essentials: Survey & Questionnaire Design

Master the art and science of survey creation. This webinar reviews best practice for writing clear, unbiased questions, structuring a logical flow, and boosting response rates. Explore how to ground your survey design in research and business objectives, ensuring you capture a...

Webinar

Essentials: Analysis

Turn raw data into actionable insights. In this webinar, you’ll learn essential techniques for analysing survey results, from basic statistical methods to uncovering trends and drivers of behaviour. Gain confidence in interpreting data, spotting patterns, and presenting finding...

Webinar

Essentials: Action Planning

Bridge the gap between insight and impact. This webinar focuses on translating customer feedback into concrete action plans that drive change. Learn how to prioritise initiatives, assign ownership, and set measurable goals, ensuring your organisation remains focused on deliveri...

Webinar

Essentials: Closing the Loop with Customers

Build trust and loyalty by showing customers you’ve listened. This session explores strategies for closing the feedback loop effectively, including communicating change, following up on concerns, and creating systems for continuous dialogue. Learn how to turn customer feedback ...

Webinar host:

Stephen Hampshire

Client Manager @ TLF Research

After 23 years in customer insight, Stephen's view is different to most. He believes that creating great customer experiences is simple (though rarely easy). Insight comes from asking customers the right questions, and listening to what they say. Building a customer-focused culture is more important than improving your processes. Proving the ROI of customer experience is easier than you've been told.

Stephen stays abreast of the latest thinking in customer insight and analysis so that you don't have to. He combines straightforward reviews of cutting-edge techniques with real life stories to engage with his audience, leaving them inspired to make change.

Outside of work he’s also a keen photographer, craft beer buff, and probably owns too many stringed instruments.

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