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Housing: TSM Planning for 2025 / 2026 and Beyond

Free

We're coming up to the end of year two of Tenant Satisfaction Measures. On this webinar we'll share our learnings from TSM and cover a range of best practice to support providers to plan for 2025 / 2026.

The webinar is 25 minutes with 5 minutes Q&A and will cover:

  1. Data from Year One and Half Year for Year Two

  2. Pre survey communications

  3. Maximising Insight with additional questions

  4. Closing the loop and effectively managing dissatisfaction

  5. Using your Transactional Surveys to support TSM

  6. Storytelling to drive change

  7. Q&A

Join us on Tuesday 28th January at 12:30pm for this free 30 minute webinar.

Register for your place now.

Register for webinar

Research For Housing

TLF Research has been developing housing research programmes for more than 20 years, working with some of the UK's largest housing associations (and some amazing smaller ones too!). We're proud of our work with the housing sector, helping our clients deliver a first-rate service to their residents. Find out more about our range of services for the housing sector.

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If you'd like to discuss your TSM project book a meeting using our online calendar. From incorporating TSM into balanced research programme and data collection, to engaging residents with the results and ensuring compliance with the regulator, we'd love to share our approach.

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