Plan & Act

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You’re researching the customer experience in order to improve it, but organisations often embark on a survey without a clear plan of what they’re going to do with the findings.

We can help you structure workshops and service design sessions so that you and your colleagues can clarify what you’re trying to achieve, link customer insight to your internal processes, and develop clear and specific action plans to improve.


Taking Action

There’s no point doing customer research unless you’re prepared to do something with the findings. We can’t tell you wha...
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Service Design

We've been delivering customer experience research programmes since 1996. We've worked with 1,000s of organisations acro...
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Customer Centricity

Customer Centricity is all about placing the customer at the heart of what your organisation does. It's about creating a...
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Customer Immersion

A chance for your people to meet customers in controlled setting. Asking questions and talking to your customers direct ...
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In-House Training & Workshops

If you're looking to build skills, or start a conversation about CX, our in-house training is a great place to start.
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Send us a brief

We'd love to discuss your customer research with you. We can help you with every stage of your journey so drop us a message and a member of our team will get back to you.

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