/f/131443/3073x2041/99a1f24631/5-ways-to-use-your-customer-survey-results-to-improve-the-customer-experience-feature.png)
/f/131443/1617x1027/a52d255102/tsm-benchmarking-reports-feature.png)
/f/131443/640x422/c90e3b081d/research-to-inform-strategy.jpg)
/f/131443/1962x1135/e8f74f1bf6/customer-research-review.png)
/f/131443/1920x650/6c279e1345/storytelling-and-culture-change-slimline-hero-1920x650.jpg)
Storytelling & Culture change
Communicating results internally is crucial to help bring your customer to life. Sharing externally can make a big difference to response rates and improved perceptions.
It’s important to communicate to your research story to show how important the survey is to you and what you’re doing to improve. We’ve seen that customer communication can make a big difference to response rates (demonstrating that you listen) and improved perceptions.
Internal communication is also essential, helping to bring the customer experience to life within the business, and to drive home cultural and behavioural change.
Our creative team can help you build an engaging story for customers and staff.
Send us a brief
We'd love to discuss your customer research with you. We can help you with every stage of your journey so drop us a message and a member of our team will get back to you.